Does your ScentSationals wax melt seem smaller? This might be why…

I have a problem. Well, I have many problems, but the one at hand is this – I love ScentSationals wax melts. Love them! You can’t beat the performance for the price and there is an incredible variety. So what’s the problem? I loathe shopping my local WalMart, where I can find these lovelies. It’s crowded, it’s loud, and I most often see a limited picked over variety in the candle display section. What’s a scent addicted gal to do? Why shop online, of course!scentsationals-almond-biscotti-wax-melts

And shop online I do. The price point is slightly higher on the website, but there are often incredible sales to make up for the difference. Combine that with a free shipping offer and I’m set. So imagine my surprise one day when I got a huge shipment in (don’t judge me) and several of my wax clamshells seemed smaller. Not run of the mill actual-size-might-vary smaller, but this-can’t-be-the-same-product smaller.

The nerdy-nerd in me decided to pull out my handy dandy wax scale and take a few scientific measurements. Sure enough, there was quite a difference. Whereas the clamshells I was accustomed to ranged in weight from 2.6-2.8 ounces, some of these “new” clamshells weighed in at a puny 2.1-2.4 ounces. I didn’t need my scientific calculator to know I had been had.

Were the wax melts were going to be phasing in at the smaller size but at the same price? I’m really OK with that. I understand this is a business and the cost of everything seems to be going up these days. I get it…really, I do. But I like being an informed consumer. Just tell me the truth. I can handle it. I may weep little…grumble a lot…write blog posts about it…but my heart will still be with you, ScentSationals. I’ll still order and I’ll still drool over the scents, begging for more. See…isn’t that true love?

scentsationals-cube-comparison1I decided to contact customer service just to see what was up. What would they say? I don’t want to copy/paste the exact email as I do not have their permission to do so, but here’s the skinny: The smaller sized clamshells are the ones that they supply to H-E-B chain stores. When they have excess of that product, those go on the ScentSationals website for sale. They said they try to avoid this as much as possible, but it does happen. They also stated that there would not be a way to indicate on the website which ones might be from H-E-B stock since the inventory is fluid. Their suggestion? To call customer service before placing an order to inquire specifically at the time. That’s the only way to tell if you’d be getting the smaller size or not. (Customer Service: 877-313-1045)

Bottom line for me? I will still shop online, but I’ll be compelled to call customer service before ordering. I don’t consider myself frugal by any means, but I do love a good bargain. A quick telephone call seems like a small price to pay to make sure I get my money’s worth.

Have you had a similar experience with ScentSationals? What are your thoughts?

Happy candle burning ~

Andrea

Author: Andrea

Andrea is the voice behind Candle Scoop. She is a long-standing member of Candlefind and loves all things scented. While she enjoys scents across the spectrum, she is a die-hard bakery and fresh-scent fan. She enjoys rooting out bargains and candle discounts, but she won't hesitate to pamper herself with a luxury brand. When not writing or talking about candles, she enjoys spectator sports and playing with her pups. Andrea would love to hear from you, so don't hesitate to contact!

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4 Comments

  1. Andrea, I’ve had similar experiences. I automatically assumed they were switching to the smaller size. What else are you to think? My two cents… how hard would it be to put a little note on that specific page the size is smaller for that particular melt? They’re already putting it up to sell it. Seems easy enough.

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    • I agree – it shouldn’t be that hard to disclose which ones come from HEB stock and will therefore be smaller. I love them too much to stop placing orders online, but I will definitely take the time to call and ask in the future.

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  2. I have never placed an online order with Scentsationals. I have only bought the wax clamshell in my local Walmart grocery store. Not the huge Walmart! In the grocery store Walmart there is a VERY SMALL selection of melts and super small selection of warmers. I frequently purchase these melts. I have never noticed that they were small. However, looking at your comparison picture Andrea there is quite the difference. I have been getting baby size melts!! I might start purchasing online now. I now the selection is greater and I too can ask customer service about the size.

    Thanks Andrea for bringing this to our attention.

    Post a Reply
    • I would definitely take the time to ask, Carolyn. The size difference is significant and it is especially noticeable when you get “regular” sized melts and then these puny ones in the same order. 🙁

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